I’ve been looking to find a place that I can plant my roots at and grow with a company over time. When I saw your blog, I couldn’t help but get excited, so I made this custom landing page for you to get to know me better. My background is in UX Design and Research but there are a few things that make me a little different.
I’m interested in organizational psychology and change management. I always end up trying to help companies improve the way that they work, so I’d love to make that a part of my job and drop prototyping products. I’m currently looking into courses in these categories, including HR, because I’m passionate about setting people up for success in a company. I’m also interested in organizational design aligned with purpose and building teams and systems.
I’m a facilitator. I believe we are better together. I think it’s best to set aside time for discussions, whiteboards, and workshops with a variety of experts from around the company to reach well rounded decisions. I love helping people effectively communicate across departments and find it really easy for me to put myself in each person’s shoes and advocate for compromise. I also think it’s important to align to a single vision. Clarity is one of the most important things to a success of a team, so I use my skills to help companies create and maintain this.
I’m strategic. I believe a consistent business that serves it’s customers creates a brand equity that creates a buffer against competition. I know it’s hard for businesses to move from quarterly goals to a long-term vision, because at first they might not see where their investment is going. I also know that the businesses that choose to make that investment end up being some of the greatest in the world, but it takes a commitment and time. I try to surface the consequences of decisions, both good and bad to leaders, so they can choose the path that will benefit them in the long term.
To sum it up…
I’m a strategic UX researcher and designer who looks for win win situations.
I’m interested in using my background to help organizations adapt and excel in this new world we are working in.
I mentor designers in my spare time, because I believe in investing in people and the future of design thinking.
I’ve been told I use both my left and right brain equally. I use that, reading between the lines, and creating safe spaces to align groups of people across companies.
I balance business needs with user and employee needs.
I bring people along the journey by listening and using my background in UX teaching to educate.
I believe in life design and creating my own user experience in how I set up my day to day.
I want to increase my knowledge in positive organizational psychology and change management.
I once took a course on lie detection for fun.
A Presidential Choice
I worked for Howard Schultz's on his potential run for President. I led the research and design for a volunteer app that would collect data of potential voters.
4 design sprints in 10 weeks
Generative research, prototyping, usability testing, and more created BECU first onboarding MVE to help users complete primary tasks such as funding.
Here's an end to end design process I completed for Retrofit, a wellness company in Chicago, which increased the program's lesson completion rate by 12%.
Financial App Launch
I helped Quicken successfully launch a new app, Simplifi, through design leadership, UX evaluations, art direction, and redesigning one of their differentiating features.
Through a combination of natural instinct, experiences, and training throughout my life, I have become a strong communicator. Friends have referred to me as “a therapist” and I often get a surprised “you are a great listener” when I’m talking to someone about their concerns one on one.
This type of training started back in high school when I was accepted to the Peer Assistance & Leadership (PAL) program. I was taught conflict resolution, decision making and other leadership skills.
Once I got to college, I continued down this path by becoming a community advisor (CA) and eventually being promoted to one of the 4 Senior CAs on campus. I helped lead the yearly training and mentored other CAs throughout the year.
For the past 15 years my reading list has consistent mostly of non-fiction books centered around psychology, philosophy, neuroscience, behavior change and relationship building.
A few years ago I decided to become a matchmaker part-time because I thought it sounded fun. I was able to help people reflect on where they were being blocked by fear and how they could become open to a new relationship.
Teaching UX and running workshops with clients have a lot of similarities. Often there are competing viewpoints and a bit of a struggle to feel heard at times. This can come through different communication styles or seeing “the problem” as other people, instead of seeing oneself on a team faced by an external problem.
In all of these instances, my duty is to make each individual feel safe by suspending any judgements and actively listening and reflecting what I understand back to the person. I don’t see myself a fixer in these situations, because most people can come up with solutions when they’ve identified the problem. I see myself as a facilitator, either mirroring parts of someone back to themselves or surfacing the core problem a group is facing or highlighting the common ground to diffuse tension.
This trust building takes time, but it’s well worth it. This solid foundation can create the bed for innovation within a company. People will bring their ideas forward and take risks when they feel safe, so I strive to create a space that people feel comfortable in.
I’m someone who is more concerned with identifying a problem first, before brainstorming a solution. That way we know we are tackling the right issue and using our time wisely.
15 things you do for your mental, physical, emotional health that can change your life.
These are the things that have positively affected my health after I was sick with fatigue, nausea, body aches, and other symptoms for nearly a year.
How to nurture the teams in your company to be more innovative, strategic and successful.
A breakdown of Scrum and Agile in detail and how can we used these systems the right way to help teams succeed today.
– Peter Drucker
Spreading the UX way of thinking
When you bring UX and design thinking practices into a business or elevate them into new parts of an organization you must be careful. You should first focus on understanding how things are currently working and where people are hurting. Your first goal should be to own trust of the people you want to introduce new process and practices to, so that you can help them.
I’m so passionate about UX that I created a youtube channel to help business owners to understand what User Experience is and how it works. I decrease the intimidation factor by breaking the concepts down into easily digestible chunks and avoiding jargon.
I meet people where they are at, so they can feel empowered to take these principles – such as listening to end users – and incorporate them into their company culture. Teaching internal employees this type of two way relationship is what brings long term sustainability to an organization. It creates trust and loyalty with the people you serve, so that a competitor can’t swoop in and take over your market.
If your employees understand the process is about trial and error from the beginning, it will be easier to learn quickly, prioritize user needs, and stay relevant in the market.
My Ideal Process to Build a Product
First, I’d help all the stakeholders in the organization come together to decide what to focus on. I do this by first interviewing people independently to get unbiased answers, and then bringing them together to work as a team using the user’s journey as a backdrop for the discussion. In my experience, there is not one right answer for what should be the top priority, there are many good answers to pick from. The most important part is consensus.
From that basic road map of epics (which is not set in stone, because things change over time), I start with research and eventually visualize an end result incorporating user motivations. In my ideal world, I would hand off my research and whiteboards to a visual designer who understood how their choices affected the UX. Developers would be involved in my white boards from the beginning which would save money and time later by no having to redo work.
Note: Even though I’d like to focus my career on strategy, research, and leadership, my skills encompass anything from the start point up until hi-fi mock ups. The most important thing for me is to work with an organization that I align with and can grow in.
My current favorite podcast
She talks about the bias we bring to our products and how important it is to get past this to find the “inner thinking” of the people we are serving. She refers to popping the bubble of Dave Gray’s “Liminal Thinking.” If you haven’t seen his whiteboard description of this, I’d give it a listen too.
Research – My favorite type
What about exploratory research?
If the only research you are doing is usability testing, you might be wasting time and money. For example, you could build a salt shaker that is wifi enabled, but is that the best use of time? Probably not. This might seem obvious to you from an outsider’s perspective, but it wasn’t to SMALT.
Running an organization is about prioritizing, because we don’t have unlimited resources. Research helps us prioritize and exploratory research helps us pick the right problem from the start to solve.
Conversations with designers
I’ve been in the UX field since 2013 and love to nerd out with other designers – especially when it comes to the intersection of business strategy, research, and design.
Most of my videos on this page are to help start ups and businesses that are new to UX research and design, but this one digs a little deeper into the soft skills of design such as partnering with other departments or the future of the design industry.
When you hire someone to work for your company, you are hiring more than a skill set. You are hiring a person. Along with that person, you are hiring a philosophy.
When you hire me, you hire someone who wants to deeply listen to find the pain points. It’s in my core. I want to highlight them, help you prioritize them, then fix them.
I’m a long-term problem solver. I’m a vision clarifier. I want to make your organization more efficient and support a cause we can all believe in – making people’s lives better.
I want to create fluid systems aligned with business goals because I passionately believe setting people up for success creates great products.
I want to be the catalyst that up-levels your team.